Shipping policy

We are currently shipping items out in 1-3 business days. Due to the nature of this busines we will be collecting orders and going to the post office 2-3 times a week depending on volume.  All orders are sent via USPS.

A few very important things to note:

1) All packages are fully insured for loss or damage. However, a loss of package due to incorrect shipping information provided by the customer is not covered. In the event an incorrect shipping address is provided, once the item has been returned to The Soap Room LLC it will only be reshipped once the shipping has been paid in full by the customer again.

2) Please DOUBLE and TRIPLE check you have provided the correct address. Please make sure to include your UNIT # or APARTMENT # if you have one. The leading cause of items being returned or lost is due to an insufficient or wrong address.

3) The Soap Room LLC is not responsible for any delays once the packages have been handed off to the USPS but will make every effort to assist in resolving the delay.